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Frequently Asked Questions

Get clear answers about concierge primary care, membership, insurance, and what to expect as a Fortiva Wellness patient.

General Questions

  • For many patients, the value of concierge care lies in access, time, and continuity. Direct communication with your physician, extended visits, and carefully coordinated care helps provide better health outcomes. Most healthcare spending happens after problems are advanced. Concierge care shifts the focus earlier—before disease becomes complicated, expensive, or life-altering.

  • Insurance covers medical services. The membership supports access to your physician, longer visits, continuity of care, and physician accountability. This structure allows your doctor to remain available and responsive rather than managing care for thousands of patients.

  • No. The membership does not replace insurance or prepaid medical services. It supports the time, availability, proactive planning, and care coordination that traditional insurance models do not cover.

  • Yes. Concierge care is often most beneficial before health issues arise. Many patients choose this model while they are well, with the goal of prevention, early detection, and building a long-term relationship with their physician.

  • Most of our patients don’t join because they’re sick; they join because they want to stay well and avoid problems later. The membership isn’t about how often you come in or how many appointments you have—it’s about having the right level of care available when you need it.

  • Membership is not intended to be restrictive. If your circumstances or needs change, you may choose to discontinue. Our goal is to provide care that patients find valuable, not to create obligation.

  • A limited patient panel allows for responsible, high-quality care. By caring for fewer patients, the practice can offer timely access, thorough follow-up, and physician-led coordination without patients being lost in a larger system.

  • Is:

    • Time
    • Access
    • Continuity
    • Advocacy

    Is not:

    • Prepaid medical care
    • A replacement for insurance
    • Pay-per-visit

Accepted Insurance

    • 24/7 direct physician access via designated phone and secure messaging.
    • Same-day or next-day appointments.
    • 60-90-minute Executive Preventive Consultation.
    • Comprehensive wellness and lifestyle planning.
    • Enhanced Preventive and Precision Health Services including body composition analysis, advanced biomarker testing, microbiome analysis, functional medicine evaluation and management, and advanced radiological diagnostic and screening services.
    • Concierge-level care coordination.
    • Educational webinars.
    • Secure patient portal access.
    • Limited patient panel model.
    • All Services provided directly by Physician or appropriately designated covering physician.
  • Insurance or Medicare is billed for covered medical services, including routine exams, laboratory testing, and eligible diagnostic studies.

  • Yes. Insurance is used for applicable medical services, while membership supports access, time, and continuity of care.

  • Some services may not be covered by insurance. Patients are always informed in advance when this applies.